Contact

A real person reads every message, usually the same business day. Monday to Friday, 9 am to 6 pm ET. We answer Hatch Support messages on weekends during hatching season.

If your hatch is under way

Tell us the day you are on, send a photo of the display showing temperature and humidity, and a photo of a candled egg if you have one. That is almost always enough for us to tell you what to change. Vague questions get vague answers; a photo of your reading gets a real one.

Before you buy

If you are choosing between sizes, tell us what you plan to hatch and how often, and we will size it for you. We would rather talk you into the 9-egg Compact than sell you a 300 you will run once.

Faster than writing to us

Most questions are already answered in the FAQ, and the whole incubation process is laid out day by day in the 21-Day Hatch Guide — free, no email needed.