Shipping Protection

Shipping Protection ($4.99 USD) is added in your cart and covers your parcel while it is in transit. If a protected parcel is lost or stolen, including a parcel marked delivered that never reached you, we reship your order free of charge. If the item is out of stock, we refund it instead. You can switch it off in the cart before checkout.

How to make a claim

Email contact@ovatekly.com within 30 days of delivery (or of the latest expected delivery date) with your order number. For a parcel marked delivered that you did not receive, include a short signed statement saying so.

Arrived damaged?

That is covered on every order, protected or not. Photograph the carton and the unit and email us with your order number: we repair, replace or refund (see our Refund policy).

Without Shipping Protection

We still chase the carrier for you, but we cannot replace a parcel that tracking shows as delivered.

Questions? contact@ovatekly.com